We are happy to ship goods around the world, but unfortunately, due to various policies and other reasons, we only ship goods to the following countries: Australia, Australia, Portugal, Italy, Denmark, Netherlands, Belgium, Ukraine,, Korea, United States, Hungary, Norway, Japan, Luxemburg, Saudi Arabia, Spain, Ireland, Greece, Canada, Sweden, France, Poland，Israel，Germany，Singapore，United Kingdom，Thailand，Malaysia，Vietnam，Indonesia，New Zealand，Switzerland，Turkey，Mexico，Kazakhstan，Taiwan，Bulgaria，Czech Republic，India，Pakistan，Sri Lanka，Argentina，Oman，Uzbekistan，Philippines，Croatia，Finland.

We aim to pack and ship out your order as quickly as possible. If you need to change your receiving address, please contact our customer service personnel as soon as possible after ordering the goods and provide a new receiving address. Our customer service personnel will handle it for you, because we can only change your products before they are unpacked and shipped, so you need to contact us as soon as possible to change the address.

We aim to pack and ship out your order as quickly as possible. If you need to cancel your order, contact us as quickly as possible on service@wingechoes.com.We’ll try our best to accommodate the cancellation but unfortunately we cannot guarantee that it will be possible.

We’re sorry that an item is missing from your order. Please check your order confirmation and delivery notes, as some items may arrive in separate packages. If the item is still missing, contact our customer service team with your order number and the item name — we’ll resolve it as soon as possible.

We’re so sorry for the mix‑up! Please contact our customer service team with your order number and photos of the incorrect item. We’ll arrange a replacement or refund as soon as possible.

Our delivery time includes processing + shipping time. Each product is custom-made and will be shipped within 3 to 7 working days from the order date. The estimated shipping date varies from the shipping method you selected and is provided on the item page. We will do our best to ship your order to you within the expected time frame; however, we cannot guarantee delivery within these estimated dates. Please allow sufficient manufacturing and shipping time when placing an order.

Yes. If you’re not completely satisfied with your purchase, we accept returns within 30 days of the original shipping date for most items in new, unworn, and unwashed condition with original packaging.

Please note that customized items are non‑returnable, as they’re made especially for you.

To start your return, please contact our customer service at service@wingechoes.com.
For more details, please refer to our Refunds & Returns Policy page.

Unfortunately, we don't support COD service. Instead, we do have a complete after-sale policy. Please be reassured and enjoy your shopping.

All funds should appear on your bank statement within 5-10 working days. (Please note that refund times are dictated by the card issuers and are outside of our control)

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See more:Privacy Policy.